Frequently Asked Questions (FAQ)

Aliscential is committed to offering natural and minimalist skincare, formulated with high-quality ingredients selected for their effectiveness and safety. We prioritize plant-based active ingredients and short, transparent compositions, while excluding controversial components (e.g., parabens, silicones, mineral oils and paraffins, PEGs/PPGs, etc.). Made in Switzerland according to strict standards, our products combine naturalness, safety, and sensory pleasure. Naturalness, transparency, and elegance are at the heart of our approach, to offer every skin healthy, effective, and respectful care.

We primarily work with vegetable oils, hydrosols, butters, and botanical extracts and active ingredients, chosen for their proven benefits for the skin. Our product sheets display the full composition (INCI). For even greater clarity, you can find detailed descriptions of our ingredients in our glossary.

No. In accordance with European regulations and our values, no Aliscential products or ingredients are tested on animals.

All our products are manufactured in Switzerland, in compliance with strict quality standards. Each formula is developed and produced locally, guaranteeing expertise, transparency, traceability, and excellence.

To determine the right products for your skin type, consult our guide on choosing products based on your skin type, available on our website. You can also contact our customer service for personalized advice.

Instructions for use are specified on each package and product page. Our skincare products are designed to seamlessly integrate into your beauty rituals. For more detailed usage advice, please refer to the product page on our website.

The shelf life of our products varies depending on the product: between 6 and 12 months after opening. You will find the expiration date on the packaging of each product. To maximize shelf life, store them in a cool, dry place.

Absolutely! Our customer service team is available to answer all your questions and help you choose the products best suited to your needs. You can contact us by email, phone, or via our online contact form.

To place an order, simply select the products you wish to purchase, then follow the steps of the ordering process. Once you have added products to your cart, click on "Checkout" to complete your order.

We accept payments by credit/debit card (Visa, MasterCard, etc.), Twint, PayPal, and other secure online payment methods. All transactions are encrypted to ensure the security of your personal information.

Your orders are shipped within 2 to 3 business days. Delivery times vary depending on the destination. You will receive an email with a tracking number upon shipment.

A tracking link is automatically sent by email after your package has been shipped.

If your order has not yet been shipped, please contact us quickly by email and we will do what is necessary.

In the event of a defect, please contact us immediately atinfo@aliscential.com. Items must be returned undamaged, complete, in their original packaging with the delivery note, within 7 days of receipt. Return shipping costs are your responsibility, but we offer free shipping for an exchange.

We occasionally offer special promotions or exclusive codes via our newsletter and social media. Subscribe to take advantage of them!

We respect the confidentiality of your personal data and only use it in connection with your order and the customer relationship. More details can be found in our privacy policy.

You can contact us using our contact form on our website, or by email at info@aliscential.com. We will respond to you promptly.