Frequently Asked Questions (FAQ)

Products

• What are Aliscential’s commitments to quality and naturalness?

  Aliscential is committed to offering natural and minimalist skincare, formulated with high-quality ingredients selected for their effectiveness and safety.
  We prioritize plant-based actives and short, transparent formulations, while excluding controversial components (e.g., parabens, silicones, mineral oils and paraffins, PEG/PPG, etc.).
  Made in Switzerland under strict standards, our products combine naturalness, safety, and sensory pleasure.
  
  Naturalness, transparency, and elegance are at the heart of our philosophy, to provide every skin with healthy, effective, and respectful care.

• What ingredients do you use?

  We mainly work with vegetable oils, hydrosols, butters, and botanical extracts and actives, carefully selected for their proven benefits on the skin. Our product pages display the full composition (INCI). For even more transparency, you can find detailed descriptions of our ingredients in our glossary.

• ARE YOUR PRODUCTS TESTED ON ANIMALS?

  No. In accordance with European regulations and our values, neither Aliscential products nor their ingredients are tested on animals.

• Where are your products made?

  All our products are made in Switzerland under strict quality standards. Each formula is developed and produced locally, ensuring know-how, transparency, traceability, and excellence.

• HOW DO I CHOOSE THE RIGHT PRODUCTS FOR MY SKIN?

  To find out which products are right for your skin type, consult our guide to choosing products according to your skin type, available on our website. You can also contact our customer service department for personalized advice.

• HOW TO GET THE MOST OUT OF YOUR PRODUCTS

  Usage instructions are provided on each packaging and product page. Our skincare is designed to integrate easily into your beauty rituals. For more detailed usage advice, please refer to the product page on our website.

• What is the shelf life of your products?

  The shelf life of our products varies depending on the formula, generally between 6 and 12 months after opening. The expiration date is indicated on each package. To preserve their effectiveness, store them in a cool, dry place.

• CAN I GET HELP CHOOSING PRODUCTS ON YOUR E-SHOP?

  Absolutely! Our customer service team is on hand to answer all your questions and help you choose the products best suited to your needs. You can contact us by e-mail, telephone or via our online contact form.

Orders & Shipping

• How can I place an order?

  To place an order, simply select the products you wish to purchase and follow the checkout process. Once you’ve added items to your cart, click on “Checkout” to complete your order.

• WHAT PAYMENT METHODS DO YOU ACCEPT?

  We accept payments by credit/debit card (Visa, MasterCard, etc.), Twint, PayPal, and other secure online payment methods. All transactions are encrypted to ensure the safety of your personal information.

• What are the delivery times?

  Your orders are shipped within 2 to 3 business days. Delivery times may vary depending on the destination. You will receive an email with a tracking number once your order has been dispatched.

• HOW CAN I TRACK MY ORDER?

  A tracking link is automatically sent by email once your package has been shipped.

• Can I modify or cancel my order?

  If your order has not yet been shipped, please contact us quickly by email and we will take care of it.

Returns & Offers

• What is your return policy?

  In case of a defect, please contact us immediately at info@aliscential.com. Items must be returned intact, complete, in their original packaging with the delivery slip, within 7 days of receipt. Return shipping costs are at your expense, but we cover the shipping costs for an exchange.

• Do you offer discounts or promo codes?

  We occasionally offer special promotions or exclusive codes through our newsletter and social media. Subscribe to stay updated!

Privacy & Customer Support

• WHAT IS YOUR PRIVACY POLICY REGARDING PERSONAL DATA?

  We respect the confidentiality of your personal data and only use it in the context of your order and customer relationship.

• How can I contact customer service?

  You can reach us through the contact form on our website or by email at info@aliscential.com. We will get back to you promptly.