Frequently Asked Questions (FAQ)

Natural cosmetics are characterized by the use of ingredients of natural and organic origin, free from harsh chemicals. Our products are formulated to provide effective skin care while preserving the skin’s natural health and beauty.

Nous utilisons une sélection rigoureuse d’ingrédients naturels, tels que des huiles végétales, des extraits de plantes, des hydrolats et des beurres naturels. Nous n’utilisons aucune huile essentielle à l’exception des « Sticks à sentir ». Consultez la liste complète des ingrédients sur la page de chaque produit.

No, we are firmly opposed to animal testing. None of our products have been tested on animals, and we actively support alternatives to animal testing.

To find out which products are right for your skin type, consult our guide to choosing products according to your skin type, available on our website. You can also contact our customer service department for personalized advice.

Each product comes with instructions for use. For more detailed instructions, please visit the product page on our website. If you have any questions, please do not hesitate to contact us.

The shelf life of our products varies according to the product. You’ll find the best-before date on the packaging of each product. To maximize shelf life, store in a cool, dry place.

We respect your privacy. Read our privacy policy to learn more about how we collect, use and protect your personal data.

Vous pouvez nous contacter en utilisant notre formulaire de contact sur notre site web, par e-mail à info@aliscential.com. Je serais ravie de vous aider.

Natural cosmetics are formulated to nourish and protect your skin with natural, gentle ingredients. They are free of harmful chemicals and help maintain your skin’s long-term health.

We follow strict quality control standards at every stage of production. Our products are tested to guarantee their efficacy and safety. All formulas have been dermatologically tested.

To place an order, simply browse our website, select the products you wish to purchase, and then follow the ordering process. Once you have added products to your basket, click on “Proceed to checkout” to finalize your order.

We accept payment by credit/debit card (Visa, MasterCard, etc.), PayPal, and other secure online payment methods. All transactions are encrypted to ensure the security of your personal information.

We usually process orders quickly, but if you need to change or cancel your order, please contact our customer service department as soon as possible. We’ll do our best to accommodate your request.

Delivery times depend on your location and the shipping option you choose during the order process. Please refer to our terms and conditions for detailed information on estimated delivery times.

Please refer to our “Return and Exchange Policy” page for detailed information about the conditions and timeframes for returning products purchased online.

Once your order has been shipped, you will receive a shipping confirmation e-mail containing a tracking link. You’ll be able to track the progress of your parcel right up to delivery.

Absolutely! Our customer service team is on hand to answer all your questions and help you choose the products best suited to your needs. You can contact us by e-mail, telephone or via our online contact form.

Yes, we regularly offer special discounts and coupon codes to our customers. Be sure to sign up for our newsletter or follow our social networks to stay informed of current offers.